Lowongan Kerja Terbaru PT Mitsubishi Motors Krama Yudha Sales Indonesia November 2022
1. After Sales Area Coordinator (Staff)
Responsibilities
- Maintain good relationships with dealers’ management and team members.
- Control & set up dealers’ targets and maintain the achievement.
- Set up activity to achieve targeted service incoming unit, spare parts sales, and customer satisfaction index.
- Conduct study and analyze service incoming unit and spare parts consumption.
- Monitor dealers’ spare parts payment and delivery.
- Support after-sales marketing program and ensure its implementation on dealers.
Qualification
- Sex:Male/ Female
- Age:25-30
- Marital Status:Single / Married
- Last Education:Strata 1
- Major:Teknik Industri, Finance, Economics, Manajemen, Marketing
- Experience:At Least 3 Years
- Good communication and interpersonal skills.
- Able to drive car (both manual & automatic transmission) and have a driving license.
- Familiar in using Ms. Excel (vlookup, if function, pivot, etc).
- Proven experience on implementing PDCA.
- Had a general knowledge of after-sales business will be a plus.
- Willing to travel frequently for business trips (Kalimantan, Sulawesi, and Eastern Indonesia area).
2. Customer Satisfaction Analyst (Staff)
Responsibilities
- Conduct analysis in order to generate improvement ideas for After Sales customer satisfaction.
- Manage the improvement project implementation.
- Conduct PDCA in CS project improvement.
- Initiate activities to improve dealers’ services in order to increase customer satisfaction.
- Set up a sustainability plan to ensure the targeted achievement of the customer satisfaction index.
- Coordinate with related parties, both internal and external.
Qualifications
- Sex : Male/ Female
- Age : 25-30
- Marital Status : Single / Married
- Last Education : Strata 1
- Major : Teknik Industri, Bisnis Internasional, Manajemen, Marketing, Ilmu Komunikasi, Others
- Good command of English (verbal and written).
- Familiar with using Ms. Excel for data processing (vlookup, hlookup, pivot, etc).
- Strong analytical thinking and high curiosity.
- Good communication and interpersonal skills.
- Having a general knowledge of the after-sales business will be a plus.
- Experience in project management & conduct PDCA.
3. CX Strategy & Planning (Staff)
Responsibilities
- Monitor and evaluate data quality on Customer Data Platform (CDP) system.
- Develop and evaluate data modeling for predictive analysis.
- Create data visualization to support decision-making.
- Provide data needed to support data-driven marketing or campaign strategy.
- Coordinate with related parties to maintain CDP operation support.
- Generate regular or adhoc reports.
- Support CX system operation, including website, internal management system, apps, call center, etc.
- Work closely with related parties to enhance CX system and data analysis.
Qualifications
- Sex:Male/ Female
- Age:25-30
- Marital Status:Single / Married
- Last Education:Strata 1
- Major:Sistem Informasi, Teknik Informatika
- Experience:At Least 1 Years
- Good command of English (verbal and written).
- Familiar in using Ms. Excel for data processing (vlookup, if function, pivot, etc).
- Familiar in using SQL, BI tools, or Phyton will be a plus.
- Good sense of business will be beneficial.
- Strong analytical thinking skill and attention to detail.
- Good communication and interpersonal skill.
4. Human Resources Development (Staff)
Responsibilities
- Perform whole process of recruitment (requirement gathering, vacancy posting, candidate sorting & review, interviewing).
- Maintain candidate database.
- Perform the whole process of training activity (TNA, scheduling & implementation plan, registration, training execution, review & monitoring).
- Maintain employees’ training database.
- Generate activity reports and perform all administrative tasks needed.
- Manage internship program.
- Build good communication and coordination with internal and external parties.
- Perform any other adhoc activities as required.
Qualifications
- Sex:Male/ Female
- Age:21-25
- Marital Status:Single / Married
- Last Education:Strata 1
- Major:Psikologi
- Experience:At Least 1 Years
- Good command in English (verbal & written).
- General knowledge of HR system and procedures (especially recruitment and training & development).
- Good analytical & logical thinking.
- Good communication and interpersonal skill.
- Adaptable, open-minded, fast learner and proactive.
- Computer literate and familiar in using Ms. Excel (vlookup, pivot, etc).
- Able to driving a car will be a plus.
5. IT Operation (Staff)
Responsibilities
- Monitor and review IT facility request
- Coordinate with related parties for IT facility procurement
- Prepare, maintain, and monitor departmental budget & payment process to vendor
- Review access right for users
- Set up user’s mobile device (iOS/Android)
- Maintain IT database
- Generate scheduled and or ad hoc reports
Qualifications
- Sex:Male/ Female
- Age:22-26
- Marital Status:Single / Married
- Last Education:Strata 1
- Major:Teknik Informatika, Sistem Informasi
- Experience:Fresh Graduate
- Familiar in using Microsoft 365 and its set up or functionality
- Familiar in processing or analyzing data query using Ms. Excel (pivot & macro), Ms. Access (macro)
- Familiar in processing or analyzing data query using dashboard software (such as Power BI)
- Had a general knowledge of IT security (theory, implementation, device) will be beneficial
- Familiar with mobile device set up & troubleshooting will be beneficial
6. Junior Trainer (Staff)
Responsibilities
- Manage preparation, implementation, & post-training activities and administrative task needed.
- Deliver salesmanship and product knowledge training.
- Supervise and work closely with Mitsubishi Dealer Trainer.
- Monitor in-house training at Mitsubishi dealer.
- Develop training materials.
- Prepare e-learning modules.
Qualifications
- Sex:Male/ Female
- Age:21-27
- Marital Status:Single / Married
- Last Education:Strata 1
- Major:Manajemen, Ilmu Komunikasi, Others
- Experience:At Least 1 Years
- Good command of English (verbal and written).
- Proven experience as a trainer will be a plus.
- Good communication and interpersonal skill.
- Proven experience on public speaking and presentation skill.
- Familiar in using Ms. Excel (vlookup, pivot, etc) and Ms. PowerPoint.
- Familiar in using Adobe Premiere or Adobe After Effect will be beneficial.
- Had a general knowledge of Mitsubishi products will be a plus.
7. Legal (Staff)
Responsibilities
- Handle litigation process and customer complain
- Maintain (prepare & arrange) corporate license renewal or prolongation
- Document control for existing corporate license
- Manage license maintenance’s expense budget
- Review and draft a legal document, such as contracts, letters, etc
- Assist binding mortgage rights process
- Conduct study or research about regulations related to the company’s business
Qualifications
- Sex:Male/ Female
- Age:23-27
- Marital Status:Single / Married
- Last Education:Strata 1
- Major:Ilmu Hukum
- Experience:At Least 1 Years
- Good command of English (verbal & written)
- Process an advocate license
- Proven experience in negotiating with government agencies
- Strong legal opinion will be a plus
- Strong analytical thinking and high curiosity
- Computer literate and familiar in using Ms. Office 365
- Willing to travel frequently for a business trips
8. Product Quality Inspection (Staff)
Responsibilities
- Vendor management and audit process (framework, system, and criteria).
- Vendor performance evaluation (quality, cost, delivery, and service).
- Handling external communication related to product quality inspection (manufacturing company, supplier, or vendor).
- Conduct quality control at pre-delivery inspection lane.
Qualifications
- Sex:Male/ Female
- Age:24-30
- Marital Status:Single / Married
- Last Education:Strata 1
- Major:Teknik Industri, Teknik Mesin
- Experience:At Least 2 Years
- Proven experience or involvement in conducting vendor audit activity.
- Proven experience in quality assurance and or procurement activity.
- Good command of English (verbal and written).
- Familiar in using Ms. Excel for data processing (vlookup, hlookup, pivot, etc).
- Familiar in using SAP.
- Strong analytical thinking and high curiosity.
- Good communication and interpersonal skill.
9. Technical Service (Staff)
Responsibilities
- Responsible to achieve section target KPI.
- As the main PIC for assisting dealers to solve vehicle troubles shooting.
- Responsible to handle customer complaints for after-sales activities.
- Responsible for Product Quality Process (monitoring – reporting).
- Responsible to handle part storage.
- Coordinate with related departments, dealers, and other parties.
- Conduct study & analysis of the frequent technical problems.
- Support New Product Development Project.
Qualifications
- Sex:Male/ Female
- Age:24-27
- Marital Status:Single / Married
- Last Education:Strata 1
- Major:Teknik Mesin, Teknik Elektro, Teknik Industri
- Experience:At Least 2 Years
- Good command of English (verbal and written).
- Good interpersonal and communication skills.
- General knowledge of After Sales Business.
- Proven experience in Technical Analysis.
- Experience in automotive troubleshooting.
- Experience of analysis warranty.
- Up-to-date with the latest trends of Mitsubishi vehicles.
- Mastering mechanical automotive skills (remove, install, inspection).
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